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A two-minute read alerting you to the latest trends from around the world advancing technology and innovation and building the workforce of the future, curated by the NMTC's Technology Education Committee. (TEC)

 NMTC members suggest technology and organization survival alerts to This email address is being protected from spambots. You need JavaScript enabled to view it.:

3D and 4D Printing
Artificial Intelligence
Autonomous Vehicles
Battery Technology
Cloud Technology

Cybersecurity
Hyperautomation
Machine Learning
New Materials
Predictive Analytics 

Robotics
Synthetic Chemistry
TeleHealth
Voice Search Technology
Workforce Impact, New Tech

 

WHAT IS IT?

Examines how organizations worldwide are reassessing their CX workforce and processes in the post-pandemic era. Based on a survey of 800 executives and a series of expert interviews.

WHY IMPORTANT

Major trends such as the impact of covid-19 on accelerating digital commerce, remote and hybrid working, and changing employee expectations driving the “great resignation” are having profound effects on workforce strategies in contact centers worldwide. Indeed, as an industry that requires a high volume of employees, often in hourly paid positions, and with roles becoming increasingly enabled by technology, it is arguable that customer experience (CX) is a bellwether for understanding many of the disruptive trends globally affecting the workforce.

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WHAT IS IT?

Hyperautomation is helpful because it can detect threats faster than any human can. It provides monitoring and action 24/7, relieving information technology (IT) departments that can relegate some processes to hyperautomation software. This technology also provides assessments of security risks and how to prioritize them.

WHY IMPORTANT

Since early 2020, cybersecurity has become a much larger focus for companies, considering professionals have seen a 63% rise in cybersecurity attacks since the COVID-19 pandemic began.

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WHAT IS IT?

Accessing earned wages between pay periods (known as Pay-on-Demand and earned wage access) through a mobile app at a time other than a weekly or bi-weekly pay period is one flexible benefit attracting attention from both employers and employees.

WHY IMPORTANT

Offering Pay-on-Demand is just one strategy employers can tap to create a compelling employee experience for all workers: both knowledge workers and front-line workers. Crafting an improved employee experience that is fair and equitable for all workers starts with designing flexible work practices and examining flexible pay practices to create a more human experience for all employees.

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WHAT IS IT?

Cloud customers previously only had the option of public or private cloud deployments. The public cloud was more affordable and offered pay-as-you-go services. On the other hand, private cloud systems offer more data storage and security integrity.

WHY IMPORTANT

Cloud computing is evolving and expanding to other technologies, implementations, and domains. It is helping simplify the IT landscape and will continue to do so well into the medium and long run.

That said, organizations need to consider the business issues related to these cloud trends. Secure and efficient cloud adoption should be a goal for your company. You should ensure that you use the correct security and compliance tools and automate as many processes as possible. Your organization’s cloud will also need to consider sustainability and impact.

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WHAT IS IT?

Decision intelligence is an automated, engineered approach that gives organizations the ability to process large amounts of data to improve business decision making across its enterprise. Merging social science with data science, decision intelligence democratizes analytics and applies machine learning to your existing data to help business leaders make decisions

WHY IMPORTANT

Implementing decision intelligence in your operations can help your organization make quick, accurate and intelligent decisions that help you ultimately deliver on the promised return on investment.

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WHAT IS IT?

‘It all boils down to the fact that we focus a lot on preventing the assignment and unfortunately not a lot on identifying, detecting and responding to those threats,’ says Marc Laliberte, director of security operations for WatchGuard Technologies.

WHY IMPORTANT

We live in a scary world. It used to be just a PC, now it’s your data is everywhere, so you have to constantly check. Knowing what the threats are is the biggest takeaway, and knowing you need help.

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WHAT IS IT?

Four surprising, sophisticated ways your boss is keeping tabs on you. Shocking things that monitor your productivity

WHY IMPORTANT

If you’re wondering if you’re being watched, you probably are.

Certainly if you work for a company that’s at least 500 people, you should assume that [surveillance] is happening,” said Nelson, noting that some of these technologies were initially used by the Chinese government for population control.

Adding insult to injury, many of the monitoring programs — which can serve as an excuse to fire someone — are flawed by nature because they fail to capture the context of people’s actions.

“There’s been an enormous amount of research that shows [current] algorithms can be deeply biased,” said Nelson, who is working on a book about workplace surveillance. “Just because something is administered by a machine, we somehow imagine that’s more clinical. It just has all the same biases as anybody who programmed it.”

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WHAT IS IT?

13 common types of cyber attacks and how to prevent them

WHY IMPORTANT

cybercrime costs organizations $1.79 million every minute. These costs are both tangible and intangible, including not only direct loss of assets, revenue, and productivity, but also loss of business confidence, trust and reputational damage.

Ransomware is such a serious problem that there is an official U.S. government website called StopRansomware that provides resources to help organizations prevent ransomware attacks, as well as a checklist on how to respond to an attack.

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Northeastern Maryland Technology Council
2021 Pulaski Hwy, Suite D, Havre de Grace, MD 21078
410-638-4466

John W. Casner, Executive Director
john.casner@nmtc.org

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